Return and Refund of ordered products : The following conditions will determine eligibility for refund or retention of the amount paid for booking an order.

Cancellation of order before delivery : There could be reasons and compulsions which may lead to a customer deciding to cancel an order which has yet to be delivered. Eligibility for refund in such events will be as under If cancelled within 24 hours of being placed, full amount deposited will be refunded in the next 7 working days. Any order cancelled after 24 hours but before being shipped to the customer will be entitled to a 50% refund of the money deposited. No refund on account of order cancellation will be payable once the order is shipped.

Non – delivery of an order : Once you’re ordered product is ready it will be shipped to your address as documented in the order form provided by you when placing the order. Our Customer Care team will be providing you information of the shipping details and a link to track the consignment being shipped by the courier service engaged by us.
In the event of our inability to reach you for closing the delivery process as stated below, your order will automatically stand cancelled, and the amount paid forfeited since all our products are made to order.

After 3 unsuccessful attempts are made to reach you for confirming readiness of your order for shipment, and / or to recover the balance payable amount, if any.
In the event of the consignee repeatedly not being reachable for delivery at the specified address the consignment will be delivered back to us by the Courier service provider, leading to cancellation of the order and forfeiture of the amount paid. The customer may however approach us within a week of the return of consignment for arranging re-delivery of the product by agreeing to pay the additional to and free shipping cost.

On delivery of a non-confirming product : We guarantee our products to be free of manufacturing defects. Our processes and systems are designed to ensure that every part we make is fit for use as intended and expected.

There would however still be a highly improbable chance of a non-confirming product being delivered. We will be glad to assist you with processing a refund or replacement in any of the following instances:

On delivery of a defective product
We would like to ensure that every product you buy reaches you without any transit damage or any other non-conformity as listed at Sl. No. 3 above. However, if you find that it does not fit well on your bike or appears to have any other installation issue despite following the DIY installation instructions provided with the product, please contact us promptly by a phone call or mail sharing pictures and videos and our Customer Care team will help and guide you to install it.